Add pending cancellations to sales tracker and CRM

Pending cancellation changes often lack tracking, delaying retention outreach. Reps can act same day when each pending cancellation is recorded in the sales tracker and contact record.

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Overview

When subscriptions flip to pending cancellation, retention opportunities are easy to miss and revenue can slip. This flow captures each event as a tracker row and updates the contact so reps can prioritize outreach and act the same day.