Add outbound SMS to job comments for projects
Add outbound SMS to job comments for projects
Your jobs lack outbound SMS context, causing delayed responses and scope confusion. Add SMS to the job as comments so teams see message history and act the same day.
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Overview
Outbound SMS often sit in a separate phone system and leave your project teams without context, delaying responses and muddying job history. This workflow attaches those messages directly to the right job so project managers and CSMs see message history and can act the same day.