Add order notes from ticket messages to orders

You can't see ticket conversation on orders, forcing agents to ask customers and stalling resolution. The workflow attaches ticket notes to the order so issues are resolved the same day.

Overview

Support agents waste time switching between systems to find order context; that delays resolution and frustrates customers. This workflow surfaces ticket conversation on the matching order and creates a private fallback note when no order is found, so agents can resolve order-related tickets the same day.