Add NPS survey responders to marketing contact records
Add NPS survey responders to marketing contact records
Your NPS responses arrive outside contact records, leaving promoters and detractors untagged. They get attached to contact profiles for immediate segmentation and same-day nurture.
Overview
When NPS responses don't reach contact profiles, marketing can't act on promoters or recover detractors quickly. This flow captures survey responders and enriches contact records so campaign owners can segment and trigger same-day nurture and recovery workflows.