Add missed first-call rows to coordinators follow-up list
Add missed first-call rows to coordinators follow-up list
You miss patient callbacks when initial outreach rows aren't routed into a follow-up list. This captures those rows and surfaces them to coordinators for same-day callback scheduling.
Overview
Missed first-call attempts create gaps in medication adherence and force manual triage onto your small care team. This flow converts flagged call-log updates into a visible follow-up list so program coordinators can schedule callbacks and resolve outreach the same day.