Add messaging contacts to CRM with message context

Inbound messaging arrives without CRM context, leaving reps without message text or receipt time. Contacts are enriched with message text and receipt time so reps have context within minutes.

Overview

Inbound messages often arrive outside your CRM, leaving reps blind to recent conversations and slowing follow-up. This flow enriches contact records with message text and receipt time so campaign managers and sales reps regain full context and act within minutes.