Add legal tag and advise tickets with legal CC

Your tickets with legal or compliance addresses in CC can create duplicate threads and unclear escalation. Flagging and annotating them lets agents route to legal before SLAs lapse.

Overview

Tickets CC'd to legal or compliance often create duplicated issue threads and slow escalations. This workflow flags and annotates those tickets so agents have clear routing and legal is notified within minutes, reducing duplicate threads and missed SLAs.