Add knowledge base link tag to incoming support tickets

Your tickets often have KB links hidden in comments, so agents miss article context. Tagged tickets reveal article references to agents, speeding triage within minutes.

Workflow preview:

Zap details:

Overview

When KB links arrive in incoming payloads but aren’t captured, agents waste time locating referenced articles. This flow detects links and tags the right tickets automatically, so agents surface article context during triage within minutes.