Add issue updates as support notes to customer threads

Your customer conversations miss issue updates when linked bugs change, leaving agents without triage context. Agents see status and comments inline, enabling responses same day.

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Overview

When engineering updates an issue that’s tied to a customer thread, support agents need that context instantly to avoid conflicting replies and long handoffs. This flow posts the issue key, status, assignee and recent comments into the conversation so agents regain context immediately and can meet SLAs the same day.