Add internal triage comment for advisor-specific closed tickets
Add internal triage comment for advisor-specific closed tickets
Your closed support tickets often arrive without advisor routing, leaving agents unsure who should reopen or reassign them. Add a private triage comment to give clear reassignment guidance same day.
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Overview
Closed tickets without clear owners stall triage and risk SLA issues. This workflow inserts a private triage note into closed tickets so triage coordinators get immediate reassignment guidance and tickets are routed the same day.