Add incoming webhook events as case activity entries

Your webhook payloads lack structured case activity, causing lost context and extra manual entry by agents. It appends activity and updates case fields so agents see full context same day.

Overview

Incoming webhook events often arrive as raw JSON that agents can't act on, forcing manual re-entry and slowing triage. This flow extracts those events and posts them as case activity so support sees full context within minutes, reducing manual updates and speeding resolution.