Add inbound SMS senders to messaging sequence for support

Your inbound SMS arrive without contact context, blocking threaded replies and delaying triage. You get matched contacts and enrolled senders ready for same-day follow-up.

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Overview

Inbound SMS often land without context, forcing agents to hunt for contact history and delaying replies. This flow matches or creates contact records and enrolls senders into a messaging sequence so agents start with conversation context and can deliver same-day follow-up.