Add inbound messages to lead timeline and pause outreach

Unmatched inbound messages leave lead records incomplete and cause reps to send overlapping outreach. Attach messages to the lead and pause sequences so follow-up stays coordinated within minutes.

Overview

Inbound conversations frequently sit outside the CRM, causing follow-up mistakes and duplicate outreach. This workflow brings those messages into the lead timeline and pauses active sequences so reps have accurate context and avoid conflicting touches within minutes.