Add hold timestamp when a ticket deadline changes
Add hold timestamp when a ticket deadline changes
Your support tickets lose context when a deadline is set without a hold date, causing handoff delays and SLA friction. You get an audit-ready hold timestamp for faster triage same day.
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Overview
Missing hold dates create blind handoffs and slow triage; support managers need audit-ready timing to manage SLAs. This flow captures the moment a ticket goes on hold and writes the timestamp back to the ticket so teams get accurate context and faster triage within minutes.