Add fulfilled order tag to matching support tickets
Add fulfilled order tag to matching support tickets
You lose order context when webhook updates don't reach tickets, causing duplicate work and delayed customer replies. Add tags and send a ticket alert so agents see fulfillment context same day.
Overview
When order webhooks don't reach the right ticket, agents duplicate work and customers wait. This flow tags matching tickets and alerts ops so agents have fulfillment context within minutes, reducing repeated investigations and speeding responses.