Add failed invoice customers to recovery campaign list
Add failed invoice customers to recovery campaign list
When a customer payment fails, memberships and class schedules risk disruption and staff spend hours chasing invoices. Enroll them in a recovery campaign to recover payment and protect revenue within 24 hours.
Overview
Failed payments disrupt memberships and force manual follow-up; this flow captures each failed invoice and immediately enrolls the customer into a recovery campaign so your billing and membership teams can act fast. Expect first outreach within minutes and clearer visibility for program coordinators and billing staff.