Add escalation comment and alert the on-call channel

You miss urgent Jira issues when teammates only react in a busy channel; escalation context stays buried. Get a standardized comment and on-call ping so incidents start triage same day.

Workflow preview:

Zap details:

Overview

When an engineer flags a chat message for escalation, this workflow turns that reaction into a clear issue-side comment and an on-call alert so Tier 2 sees it immediately. That reduces manual handoffs and gets incidents into triage the same day.