Add done reaction to ecommerce order issue threads

Your order tickets lack linked channel context, causing reps to duplicate outreach and miss resolution cues. It marks the message so reps see status and avoid duplicate triage.

Overview

Order tickets without linked channel messages force reps to re-check conversations and duplicate outreach, slowing response and frustrating customers. This flow marks the related message so reps see status at a glance, cutting duplicate triage within minutes.