Add dispatch dates to support tickets for hardware orders

Your ready-to-ship orders often lack a clear dispatch date on support tickets, prompting repeat customer questions and manual follow-up. This adds the predicted dispatch date to tickets so customers and agents know timing before shipment.

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Overview

When ready-to-ship orders reach ops without a ticket update, support teams field repeated customer queries and waste time looking up dispatch timing. This flow computes courier cut-off times and inserts a customer-facing dispatch date into the ticket within minutes of order readiness, so agents can focus on exceptions and customers receive clarity the same day.