Add decoded webhook note to ticket and clear flags
Add decoded webhook note to ticket and clear flags
Your tickets miss decoded webhook messages, leaving agents without context for student notifications. Agents get clear public notes and cleared flags, enabling faster responses within minutes.
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Overview
Inbound webhook notifications often arrive encoded or fragmented, leaving agents to decode messages manually and delaying student replies. This flow decodes the message, posts it as a public ticket comment, and clears notification flags so agents can act within minutes.