Add CSAT survey responses to support tickets for context
Add CSAT survey responses to support tickets for context
Your CSAT survey responses arrive outside ticket context, leaving agents unaware of post-interaction ratings and comments. Add feedback to the ticket so agents can follow up same day.
Overview
When CSAT replies land outside the ticket, agents miss coaching and recovery chances. This workflow writes survey ratings and comments back to the ticket so feedback is visible to agents and can be actioned the same day.