Add CSAT scores and feedback to support cases

Your support cases lack CSAT and comments when survey responses aren't linked, leaving owners blind. It writes CSAT and feedback to the case so owners can act same day.

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Overview

Disconnected survey responses make case owners blind to customer sentiment; embedding CSAT and feedback on the case gives immediate visibility and keeps triage focused. With scores and verbatim comments attached automatically, managers can spot low-rated tickets and coach or escalate within the same day.