Add course enrollment tag to user support profile
Add course enrollment tag to user support profile
Your course enrollments often arrive without support context, forcing agents to ask learners for status and delaying resolutions. Agents gain enrollment context and resolve learner queries faster within 15 minutes.
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Overview
When learners enroll, support often lacks enrollment context and wastes time asking basic questions. This flow adds course enrollment tags to support profiles so agents have the context to resolve learner tickets faster, typically within 15 minutes.