Add contact reason tag to incoming email conversations
Add contact reason tag to incoming email conversations
When incoming support emails arrive unassigned, your agents lack intent context and triage slows. You get an intent label on the conversation so agents can prioritize and respond faster within seconds.
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Overview
Unassigned email tickets arrive without intent and force agents into manual triage. This flow classifies intent and writes a contact reason directly onto the conversation so agents see intent at a glance and can prioritize responses within seconds.