Add completion time and KPI to escalation records
Add completion time and KPI to escalation records
When you mark escalations Completed without a timestamp, your incident managers lack resolution times. This writes completion timestamps and computes resolution time for same-day reporting.
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Overview
Missing completion timestamps break SLA evidence and force manual reconciliation for IT. This flow ensures every completed escalation gets a same-day finish timestamp and a computed time-to-resolution so incident managers and auditors can close reports faster.