Add completed task note to support ticket record

When tasks are completed but tickets aren’t updated, your support agents lack closure and escalate unnecessarily. Add a private completion note to the ticket so agents see resolution context same day.

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Overview

If task completions don’t land in the support desk, agents waste time chasing closure; this links finished tasks to ticket notes so agents see resolution context the same day. It reduces manual lookups and speeds case closure for program coordinators and support leads.