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Add closed support tickets to customer profiles in marketing

Closed support tickets missing from marketing profiles leave customers without post-resolution offers. It updates customer profiles so campaign managers can send follow-ups within hours.

Add closed support tickets to customer profiles in marketing

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Overview

Close the loop between support and marketing so resolved tickets become timely outreach opportunities. This ties ticket resolution to campaign workflows, enabling campaign managers to send follow-ups or surveys within hours of closure.

Add closed support tickets to customer profiles in marketing