Add checked-out guest to CRM and email segments
Add checked-out guest to CRM and email segments
Checked-out guest records in your PMS often remain unshared with marketing, causing missed welcome messages and fragmented guest segments. Add and tag guests for timely follow-up same day.
Overview
When guest contact details don't reach your marketing lists, pre-arrival and post-stay messaging fails and retention opportunities slip away. This flow captures checked-out guest details into CRM and email segments so marketing and guest relations can send targeted campaigns reliably the same day.