Add cancelled membership tag for churned course students
Add cancelled membership tag for churned course students
You may not know when learners cancel, so email lists keep including inactive students and skew campaign engagement. Tags keep lists accurate and enable win-back outreach within days.
Overview
When cancellations aren't tracked, campaigns keep mailing inactive learners and engagement drops; tagging cancelled students fixes lists and preserves campaign effectiveness within days. With this flow, your course manager can automatically exclude churned learners and kick off timely win-back messaging without manual list updates.