Add cancellation tag to trial subscribers for follow-up

Trial subscription updates without tags make outreach lists inaccurate and leave support unable to prioritize cancellations. Tagged subscribers let you re-engage or remove them from campaigns the same day.

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Overview

When trial subscribers request cancellation, your growth and support workflows need accurate audience state to avoid wasted outreach and missed recovery opportunities. This flow tags cancelled trial subscribers automatically so your team can re-engage or exclude them and take action the same day.