Add canceled subscribers to retention segment and calendar
Add canceled subscribers to retention segment and calendar
Your membership subscription cancellations leave members unflagged and access not removed. Add them to a cancelled segment and create a calendar removal task so coordinators act before billing.
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Overview
Cancelling subscribers often slip through operational cracks, leaving access active and retention chances missed. This flow tags cancelled customers and schedules a removal task so coordinators can act before the billing cutoff and preserve outreach opportunities.