Add canceled members to retention campaign and adjust tags
Add canceled members to retention campaign and adjust tags
When membership cancellations arrive, follow-up lags and departing athletes go unengaged. Move cancelled memberships into a retention campaign and update tags so coordinators can act the same day.
Overview
When members cancel, outreach often lags and recovery opportunities vanish; that costs revenue and undermines retention. This flow pushes cancelled memberships into a retention campaign and updates tags automatically so coordinators can re-engage contacts the same day.