Add cancel requests into reminder flow and alert team

Cancellation form submissions miss follow-up and delay billing actions. Enrolling submitters into a reminder campaign and notifying coordinators ensures contact before the next billing run.

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Overview

Cancellation submissions are a last chance to retain customers, but they slip through without a clear follow-up path. This flow captures submitters into a reminder campaign and alerts coordinators so you can re-engage within minutes and before the next billing run.