Add calling reaction to team message for reps
Add calling reaction to team message for reps
Your reps lose context when contacts move to call-attempted but team messages aren't marked for follow-up. It adds a visible reaction to the related message so reps see status and act the same day.
Overview
When a rep attempts a first call, team conversations should reflect that action so follow-ups don't slip. This adds a clear visual marker on the related message so reps and managers see call status and act the same day.