Add call transcripts and summaries to tenant support records

Your tenant call transcripts often stay in telephony without CRM context, delaying follow-ups. They land on the tenant's support record so agents can resolve issues same day.

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Overview

Unlogged or contextless tenant calls force repeated callbacks and slow resolutions. With this flow, every ended call’s transcript and a short summary appear on the tenant’s support record, giving agents full context and enabling same-day resolution.