Add booking confirmations to support tickets for agents
Add booking confirmations to support tickets for agents
Booking confirmation emails aren't linked to support tickets, so agents search inboxes and lose booking context. This attaches confirmations to tickets so agents resolve queries faster same day.
Overview
When reservation confirmations live separately in email, your agents waste time searching and miss booking context. This flow links each confirmation to the matching ticket within minutes so agents have full reservation context and can close customer travel and ticketing issues the same day.