Add AI knowledge reply as private ticket comment

You receive tickets without KB context, so agents repeat answers and triage slows. Add private AI KB replies to tickets so agents can preview suggested answers and resolve issues quickly.

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Overview

For a fast-moving retail delivery platform, support tickets often arrive without helpful KB context, causing repeated replies and slower triage. This flow pins AI-suggested KB replies as private ticket notes so agents and operators see suggested answers within minutes and act faster.