Add after-hours reaction to channel messages for follow-up
Add after-hours reaction to channel messages for follow-up
When messages arrive in your support channel after hours, they may be overlooked and delay SLA triage. Flagging with an after-hours reaction makes items visible for next-day support.
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Overview
Messages that land after hours often get buried and miss SLA-sensitive triage; adding a clear after-hours reaction makes those items visible to your support ops at a glance. This simple change surfaces overnight work and ensures items receive next-day attention before SLA windows open.