Add 30-day no-response note to aged support tickets

Your support conversations that go 30 days without replies create backlog and delay payments triage. This adds a 30-day internal note and flags the conversation for triage same day.

Workflow preview:

Zap details:

Overview

Dormant payment conversations reduce triage efficiency and risk delayed recoveries; this flow posts a 30-day no-response note and surfaces stale tickets for review. Support leads and program coordinators get clear flags the same day the timer completes, making backlog handling predictable.