AI Chat for Customer Service Template

Transform your customer service with Zapier Chatbots tailored for your business. Launch our specialized template to develop an AI chatbot that enhances customer satisfaction through timely and accurate responses, drawing from your unique uploaded business data.

Why you should use this template

Built with Zapier Chatbots, use this pre-built template to provide a conversational AI chat for your customers with prompt and accurate answers, while your human crew tackles the trickier stuff. Embed this chatbot experience on your website, upload a custom data source with your FAQ, and get started in minutes with a no-code builder.

Your business will benefit from increased efficiency and customer satisfaction with an AI chatbot you can trust. Limit the answers given in the chat to only ones provided in your data source and route all others to your team. Use AI to take your customer experience to the next level.

How the template works

By leveraging OpenAI in Zapier Chatbots, this chat experience customizes every customer interaction it has. It's not just a conversation—it's an experience. Each customer inquiry is tracked so you can see every customer conversation in one place.

To customize the chatbot, you can connect static files that you upload as a data source. The data source serves as the chatbot's own knowledge base that it can pull from so that customers who interact with the bot get access to your unique help center.

What makes Zapier Chatbots a unique AI customer service tool is the ability to trigger actions based on the customer conversation. Add actions to buttons within the chat, such as copying responses or running a Zap (automation) when a button is clicked, taking generative AI to the next level.

Who should use this template

This template provides a starting point with a custom prompt for customer service or customer success teams, support and marketing operations managers, and anyone looking to implement a chat experience for their customers. Because the chatbot is highly customizable, it can be tailored to any industry.

Use the power of OpenAI

Zapier Chatbots integrates seamlessly with OpenAI. By default, it utilizes the GPT 3.5 turbo model, but if you have access to the OpenAI API, you can choose a different model and adjust the token length and creativity level.

Try Zapier Chatbots live

Here's a chatbot we made about Zapier Chatbots. Give it a try and learn more about how it works!