How Learn It Live used an AI-powered chatbot to slash support tickets 40%
40%
reduced support tickets
1
hour chatbot implementation
300+
users have given real-time feedback
"I enjoy Zapier’s Chatbots builder because it’s intuitive and the interface is easy to navigate."
Adam Shoqar, VP of New Partnerships and Innovation at Learn It Live
Real-time support for simple issues
Challenge
An influx of new users led to a corresponding surge in support tickets, which made it challenging for the team to provide timely, high-quality help.
Solution
Using Zapier, Adam created an AI-powered chatbot to embed on Learn It Live’s website in under an hour. The chatbot leverages a Zapier Table as a knowledge source for accurate responses.
Results
The Learn It Live chatbot streamlined support by answering simple, repetitive queries. The Support team now receives 40% fewer tickets and can focus on more complex issues requiring a human touch.
“We prefer to resolve specific things with a real person. With the bot up and running, we can now allocate enough time to those issues without overloading our stakeholders.”
VP of New Partnerships and Innovation at Learn It Live
