New App: Swiftly Assign and Answer Customer Support Tickets with Teamwork Desk

Teamwork Desk is customer support software that enables your team to manage incoming customer tickets, quickly reply to them, and easily take note of customer feedback. Now that Teamwork Desk integrates with Zapier, you can supercharge your customer support workflows. Trigger Zaps when tickets have new replies, are assigned, and more. Or, set up Zaps that automatically assign, reply to, or update tickets.

How Teamwork Desk Works with Zapier

Triggers

• Ticket Unassigned: Trigger a Zap when a ticket is unassigned in Teamwork Desk.
• Thread Edited: Trigger a Zap when a thread is edited in Teamwork Desk.
• New Ticket: Trigger a Zap when a new ticket is created in Teamwork Desk.
• New Ticket Note: Trigger a Zap when a new ticket note is created in Teamwork Desk.
• New Agent Reply: Trigger a Zap when an agent sends a new reply in Teamwork Desk.
• New Customer Reply: Trigger a Zap when a customer sends a new reply in Teamwork Desk.
• New Customer: Trigger a Zap when a new customer is created in Teamwork Desk.
• Ticket Assigned: Trigger a Zap when a ticket is assigned in Teamwork Desk.

Searches

• Find Customer: Automatically find an existing customer in Teamwork Desk according to their name or email address. Or, if the customer you're looking for doesn't yet exist, Zapier will automatically create it.
• Find Ticket: Automatically find an existing ticket in Teamwork Desk according to the ticket ID or keyword. Or, if the ticket you're looking for doesn't yet exist, Zapier will automatically create it.

Actions

• Link Task to Ticket: Automatically link a Teamwork Projects task to your ticket in Teamwork Desk.
• Update Customer: Automatically updates an existing customer in Teamwork Desk.
• Create Ticket: Automatically creates a ticket in Teamwork Desk.
• Update Ticket: Automatically updates an existing ticket in Teamwork Desk.
• Add Reply to Ticket: Automatically adds a reply to a ticket in Teamwork Desk.
• Create Customer: Automatically creates a customer in Teamwork Desk.
• Unassign Ticket: Automatically unassigns a ticket in Teamwork Desk.
• Assign Ticket: Automatically assigns a ticket to a specified user in Teamwork Desk.

Automation Inspiration

Get started with these sample Zaps:

Send Notifications to Yourself or Teammates about Tickets

Manage Tickets in Your Project Management Tool

How To Automate Teamwork Desk with Zapier

1. Sign up for a Teamwork Desk account, and make sure you have a Zapier account

2. Try some pre-made Teamwork Desk integrations and learn more about how Teamwork Desk works with Zapier

3. Check out our Teamwork Desk help documentation for details on connecting your account and setting up your first Zap

4. Or login and build a custom workflow with Teamwork Desk and Zapier

New to Zapier? It's a tool that helps anyone connect apps and automate workflows - without any complicated code. Sign up for free to use Teamwork Desk with Zapier.