Kick off Customer Support Zaps with 2 New LiveChat Triggers

Carlin Sack
Carlin Sack / April 20, 2016
Trigger a Zap whenever a new LiveChat ticket is created

To help you address your customers' problems as quickly as you can, you turn to customer support software. LiveChat helps you answer website visitors' questions on-the-spot with its pop-up chat capabilities.

Plugging LiveChat in with Zapier allows you to be even more efficient by kicking off automated workflows like these:

We're excited to announce even more ways to trigger a Zap from LiveChat, including whenever a new ticket is created and whenever a chat is changed. Using these LiveChat Zaps will help ensure that your customer support team follows a certain workflow, and that no one on that team is stuck with manually transferring data across platforms.

Use the "Chat Changed" Trigger to kick off a Zap whenever the tag list for a particular chat was changed.

Put the "Ticket Created" Trigger to use if you want to start a Zap whenever a new ticket is created.

An additional update for LiveChat gives you more extensive webhook options. Thanks to 5 new fields added to webhook events—visitor city, country, language, timezone, and current page—you can know more information about a website visitor and help them quicker.

How To Use This Integration:

  1. Sign up for a LiveChat account, and also make sure you have a Zapier account.
  2. Connect your LiveChat account to Zapier.
  3. Check out pre-made LiveChat integrations.
  4. Or create your own from scratch in the Zap Editor.