Kick off Customer Support Zaps with 2 New LiveChat Triggers
To help you address your customers' problems as quickly as you can, you turn to customer support software. LiveChat helps you answer website visitors' questions on-the-spot with its pop-up chat capabilities.
Plugging LiveChat in with Zapier allows you to be even more efficient by kicking off automated workflows like these:
We're excited to announce even more ways to trigger a Zap from LiveChat, including whenever a new ticket is created and whenever a chat is changed. Using these LiveChat Zaps will help ensure that your customer support team follows a certain workflow, and that no one on that team is stuck with manually transferring data across platforms.
Use the "Chat Changed" Trigger to kick off a Zap whenever the tag list for a particular chat was changed.
Put the "Ticket Created" Trigger to use if you want to start a Zap whenever a new ticket is created.
An additional update for LiveChat gives you more extensive webhook options. Thanks to 5 new fields added to webhook events—visitor city, country, language, timezone, and current page—you can know more information about a website visitor and help them quicker.
How To Use This Integration:
- Sign up for a LiveChat account, and also make sure you have a Zapier account.
- Connect your LiveChat account to Zapier.
- Check out pre-made LiveChat integrations.
- Or create your own from scratch in the Zap Editor.