New for Our Help Scout Integration: Add New Customers and Notes, Send Replies, and Find Conversations
The more context you have on customer interactions, the better support you can provide. With Zapier, you can now create a customer record with a full set of fields (including emails, phone numbers, chat handles, and more) in Help Scout whenever trigger events happen in the other apps you use most.
You can also now add notes and reply to conversations automatically based on activity in your other apps or activity within Help Scout. And both of these actions are supported by a Zapier search that can find a specific conversation to increase the flexibility of your workflows.
These new features will help you automate the behind-the-scenes tasks of your help desk, so your support reps can focus their energy on helping customers.
→ Automate your customer support with Zapier's Help Scout integrations.
About the Author
Deb Tennen is Managing Editor of the Zapier blog. When she’s not working, Deb is either watching television or showing someone a picture of her dog.