New Integration: Provide Context-Based Customer Service with Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day. Multichannel ticket management allows you to be available for your customers, whatever channel of communication they choose—all from one location. And Zia, Zoho Desk's artifical intelligence, can chat with your customers, provide answers from your self-service knowledge base, and even perform actions for customers like placing or editing an order. Built-in dashboards help you track and improve your service using the most common metrics, or you can get additional statistics by creating your own reports as well.

And now Zoho Desk connects with Zapier, making it easier than ever to automate your customer service. Zapier can automatically trigger workflows in other apps whenever new contacts, tickets, messages, comments, accounts, or agents are created in Zoho Desk. Or you can send an email reply, create a ticket, add a comment, or create a contact in Zoho Desk whenever trigger events happen in the other apps you use most.

To connect Zoho Desk with 1,300+ other apps, including Gmail, Slack, and Google Contacts, head to Zoho Desk's Zapier integration page.

How to Automate Zoho Desk with Zapier

1. Sign up for a Zoho Desk account, and make sure you have a Zapier account.

2. Try some pre-made Zoho Desk integrations, and learn more about how Zoho Desk works with Zapier.

3. Or log in and build a custom workflow with Zoho Desk and Zapier.

New to Zapier? It's a tool that helps anyone connect apps and automate workflows—without any complicated code. Sign up for free to use Zoho Desk with Zapier.