New for Our Freshdesk Integration: Create Specific Ticket Types

Matthew Guay
Matthew Guay / October 18, 2018

Some support tickets are easy to answer, while others require time to research and find a solution. Your team will be best equipped to clear out the queue quickly if your tickets are organized into types. Perhaps you want all your free trial extension emails together, or need a list of all messages requesting specific features. Either way, Zapier's Freshdesk integration can now help you organize messages automatically.

Whenever you create a new ticket with Zapier's Freshdesk integration, Zapier will let you choose the ticket type. That way each new ticket will be categorized and filed away correctly, so your team will know how to answer before they open the message.

→ Automate your customer support with Zapier's Freshdesk integrations.