Add tags to new Zendesk tickets based on MonkeyLearn classification

Want to save precious time for your customer support team and automate support ticket classification and tagging? Once set up, this integration will automate ticket tagging and classification with MonkeyLearn. Every time a new ticket arrives in your Zendesk account, MonkeyLearn will classify the content (subject + body) to automatically tag the ticket.

How this Zendesk-MonkeyLearn integration works

  1. A new ticket is created in Zendesk
  2. MonkeyLearn classifies the ticket based on the subject and body of the ticket
  3. Tag is added to the ticket based on MonkeyLearn classification

Apps involved

  • Zendesk
  • MonkeyLearn
Add tags to new Zendesk tickets based on MonkeyLearn classification
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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