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Zendesk + Phedone

Detect languages in new Zendesk tickets with Phedone and add tags

Whenever a new Zendesk ticket is received, Phedone will detect its language and tag the ticket with this information.

Whenever a new Zendesk ticket is received, Phedone will detect its language and tag the ticket with this information.

  1. When this happens...
     logo logo
    TriggerScheduled
  2. automatically do this...
    PhedonePhedone
    Detect Used Languages

    Detect main language and detailed portions of text by language

    ActionWrite
  3. then do this!
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    ActionWrite
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Supported triggers and actions

What does this mean?
    • Textual contentRequired

    • General processings to applyRequired

    • Choose a data bucket

    Action
    Write
    • Tickets textual contentRequired

    • Choose a data bucket

    Action
    Write
    • Tickets textual contentRequired

    • Choose a data bucket

    Action
    Write
    • Review contentRequired

    • Choose a data bucket

    Action
    Write
    • Tickets textual contentRequired

    • Define contact reasonsRequired

    • Choose a data bucket

    Action
    Write
    • Tickets textual contentRequired

    • Choose a data bucket

    Action
    Write
    • Tickets textual contentRequired

    • Answers contentRequired

    • LanguageRequired

    • Choose a data bucket

    Action
    Write
    • Tickets textual contentRequired

    • Longer summary

    • Choose a data bucket

    Action
    Write
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

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  • Customer Support

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About Phedone

Phedone is an natural language processing tool to automate and improve your customer ticketing and knowledge base flow

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