Zendesk
When this happens...
ZendeskNew Ticket
Then do this...
SlackSend Channel Message

Keep your finger on the pulse of your help desk without having to switch between apps. This Zapier integration will send a message to Slack whenever a new ticket is opened in Zendesk. That way, you can notify your team of new tickets, or get a private message about the support tickets that need a personal reply.

How It Works

  1. A new ticket is opened in Zendesk
  2. Zapier sends a message to a chosen Slack channel with the ticket information

What You Need

  • Zendesk account
  • Slack account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Zendesk + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Starred Message

Triggers when you star a message.

Create Ticket

Create a new ticket.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Create Organization

Create a new organization.

New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn More

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

See Slack Integrations