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Way We Do + Zendesk

Way We Do + Zendesk

Way We Do + Zendesk integrations

Start checklist instances and add comments in Way We Do from new Zendesk tickets

Responding to customer queries swiftly makes for happy customers by ensuring your team follows your customer support process accurately using this Zapier integration. The integration is designed to capture new customer tickets sent to your Zendesk Support account and create a checklist instance in Way We Do for a particular master process for your team to act on straight away.

  1. When this happens...
     logo
     logo
  2. automatically do this...
    Start Checklist Instance
    Start Checklist Instance
    Start Checklist InstanceStarts a checklist instance for a user.
  3. then do this!
    Add a Checklist Comment
    Add a Checklist Comment
    Add a Checklist CommentAdds a new comment to an Activated Checklist Instance step.
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More things you can do with Way We Do and Zendesk

Discover other triggers and actions you can use with Way We Do and Zendesk

  • Way We Do triggers, actions, and search
    Checklist Step Completed

    Triggers when a checklist step is completed.

    Trigger
    Instant
    Try It
  • Way We Do triggers, actions, and search
    Checklist Started

    Triggers when a checklist instance is started.

    Trigger
    Instant
    Try It
  • Way We Do triggers, actions, and search
    Procedure Accepted

    Triggers when a procedure has been accepted.

    Trigger
    Instant
    Try It
    • Checklist ID
      Required
    • Instance ID
      Required
    • User IDs
    • Company Role IDs
    Action
    Write
  • Way We Do triggers, actions, and search
    New Comment

    Triggers when a new comment is added to a checklist.

    Trigger
    Instant
    Try It
  • Way We Do triggers, actions, and search
    Checklist Finished

    Triggers when a checklist is finished.

    Trigger
    Instant
    Try It
  • Way We Do triggers, actions, and search
    Supervisor SignOff Invite

    Triggers when a supervisor is invited for signoff.

    Trigger
    Instant
    Try It
    • Checklist ID
      Required
    • Instance ID
      Required
    • Step ID
      Required
    • User ID
    • Comment Text
      Required
    Action
    Write
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About Way We Do
Way We Do is an Active Standard Operating Procedures software, enabling your team to follow repeatable process within their daily workflow.
Related categories
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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